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Patient Appointment Customer Service Administrator

Job Introduction

Your World Professional is currently recruiting a Patient Appointment Customer Service Administrator in Lincolnshire - Lincoln on a temporary basis.

Job Description

Patient Appointment Customer Service Administrator

Sector: Private Healthcare

Location: Lincoln

Type of role: Temporary

Pay Rate: £8.50 paye per hour or £10.00 umbrella per hour

Parking: FREE onsite

Duration of temporary role: This is initially for 4 weeks and could be ongoing depending on the performance of the candidate

Working days and hours: Monday to Friday working 9.00am to 16.00pm


Duties will include:

  • Making outbound calls to patients to follow up GP referral and confirm the best place and time to attend their Musculoskeletal appointment
  • Contacting patients who have been referred by their GP to attend a Musculoskeletal appointment
  • Providing a high level of customer service to patients and ensure patient appointment is booked and followed up
  • Updating patient record system with all appointments and information
  • Providing confirmation of appointments
  • Data entry of patient appointments and information



  • Customer service and administration experience
  • Confident with outbound calling patients to book appointments
  • Available to attend training on Monday 23rd December and Tuesday 24th December 09.00am – 14.30pm
  • As well as the above availability for training the successful candidate will need to be available to work on Monday 30th December and Tuesday 31st December 2019 to work 9.00am to 16.00pm and 9.00am to 16.00pm thereafter from Thursday 2nd January until 17th January when the client will review the requirement.



*If the candidate has worked in the healthcare environment this would be advantageous.

If you have experience contacting patients and booking appointments this would also be an advantage


Have you worked in a customer service and admin role in healthcare?

Have you worked in a customer service and admin role in an office environment?

Are you confident and experienced in contacting patient/customers and booking appointments?

Are you available to work on 9.00am to 16.00pm Monday to Friday?

Are you available to work for 4 weeks and potentially ongoing?


We are an equal opportunities employer

To discuss this opportunity in more detail, Apply Now, or contact the Current Jobs Team at Your World Healthcare on 020 7220 0825.

Apply Now